REFUND POLICY

Overview

At Gasser Print House, every product is made to order with care and precision.

Because each garment and design is custom-made and printed at cost with no margin for error on our part, refunds are limited to genuine production errors. We aim for full satisfaction and transparency with every order.

2. PRINTING REFUNDS

Refunds or reprints are approved when:

The product arrives damaged, defective, or print/embroidery is damaged itself (our fault).

Not eligible for refunds:

Wrong size or colour selection.
Minor difference in size from mock ups (not to scale)
Slight colour tone differences between digital and print.
Normal wear and tear after use.

All requests must be made within 7 days of receiving your order.

3. DESIGN REFUNDS

Design fees are non-refundable once work has begun.

Refunds will only be issued if:

The project is cancelled before design work starts.
A duplicate payment or billing error occurs.

We always offer revisions to help ensure you’re fully satisfied before final approval.

4. REPRINT POLICY

If an issue is confirmed, we’ll prioritise a free reprint to correct it quickly.

Refunds are only provided when a reprint cannot be fulfilled.

5. HOW TO REQUEST A RE-PRINT OR REFUND

Email billy@gasserprinthouse.com or use your client portal.
Include your order number, photos (if applicable), and a short description.
We’ll review within 2–3 business days.
If approved, refunds are processed within 5–7 business days.

6. Design Satisfaction Promise

Our in-house designers are dedicated to helping you create your vision.

Every design order includes two free revision rounds to ensure you’re happy before final approval.

7. CONTACT US

📧 billy@gasserprinthouse.com