REFUND POLICY

Overview

At Gasser Print House, every product is made to order with care and precision.

Because each garment and design is custom-made, refunds are limited to genuine production or design errors. We aim for full satisfaction and transparency with every order.

2. PRINTING REFUNDS

Refunds or reprints are approved when:

The product arrives damaged, defective, or printed incorrectly (our fault).
The design or placement does not match your approved proof.

Not eligible for refunds:

Wrong size or colour selection.
Slight colour tone differences between digital and print.
Normal wear and tear after use.

All requests must be made within 7 days of receiving your order.

3. DESIGN REFUNDS

Design fees are non-refundable once work has begun.

Refunds will only be issued if:

The project is cancelled before design work starts.
A duplicate payment or billing error occurs.

We always offer revisions to help ensure you’re fully satisfied before final approval.

4. REPRINT POLICY

If an issue is confirmed, we’ll prioritise a free reprint to correct it quickly.

Refunds are only provided when a reprint cannot be fulfilled.

5. HOW TO REQUEST A RE-PRINT OR REFUND

Email billy@gasserprinthouse.com or use your client portal.
Include your order number, photos (if applicable), and a short description.
We’ll review within 2–3 business days.
If approved, refunds are processed within 5–7 business days.

6. Design Satisfaction Promise

Our in-house designers are dedicated to helping you create your vision.

Every design order includes two free revision rounds to ensure you’re happy before final approval.

7. CONTACT US

📧 billy@gasserprinthouse.com